Hi Paul, Welcome aboard FCA. Remember, you’re leaving a public comment on an article – you haven’t sent an email directly to me or someone on the FCA staff. There’s no guarantee that we’ll see your comments – I just stumbled across them. When you need specific help like this, please get in touch with us directly. You’ll see a “contact us” button above. For .pdf documents, you need a program called Adobe Reader. It’s free for download. Give that a shot, and if you have more trouble, email or call me. Cheers, Josh S.