Are you for real??? Exactly what is it you investigate, because that whole piece on your phone call to Trident is rediculous…I only hope that people are not that brain dead to believe that type of hype. Start looking up all the other businesses that handle funerals and cremations you will see the same thing. If a business is this shady, how can they have remained in business for over 37 years. Could it be their competition trying to put them out of business? It could be some unhappy consumers…after all being in business over 37 years and doing as many cremations as Neptune and Trident does yearly…there is bound to be some unhappy people, you can’t please 100% of the people every time!