Goodness, Shirley, it’s remarkable that you find it surprising that families could be “bullied” into paying for services they don’t want or need at a funeral home. It’s quite common, which is the reason why the Federal Trade Commission has specific rules compelling funeral homes to offer families free choice. Of course some families want a viewing. But what does that have to do with a case where the family doesn’t want a viewing, doesn’t want embalming, but is forced to pay for it because there’s no refrigeration? You’re not saying you think that’s a good thing, are you Shirley?
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