I recently came across this book because I am a librarian and promptly checked it out because my mother is 93 and in good health living alone but in 1995 upon her insistence prepaid for her funeral. She hasn’t even lived in the state where I purchaed the pre-need for over 10 years. I want to try to get my money back because we don’t intend to use this service. This book is truly amazing. An eye opening venture into the “secret world” of the funeral business. I loudly applaud the authors for the wealth of information I have learned. I certainly intend to recommend this book to others in hopes that I can prevent someone from being taken in by these swindlers.