Both my parents had pre-paid contracts with the Neptune Society. They signed up in their home town of Wellington Florida. When dad passed away it took time to get all the death certs and ashes back (Im going to say within a week) Now a year and a half later mom passed away, Ive been waiting for her ashes and death certs for almost 2 weeks, I cant imagine what the heck takes so long. They keep telling me they are waiting for the doctors to sign off on the papers, then they told me they cremate in the order the paperwork comes in, so you are in refridgeration for almost two weeks !! This is insane. The other day I was talking to a lawyer friend who said maybe they Outsource the ashes and thats why it may take longer also. The only thing that worries me thru this whole process is the fact that “are my moms ashes really her”? We have taken dads ashes and scattered them at sea and plan to do the same with mom in the same spot in Key West. I think I will print out a copy of all these complaints and hand it to them when I get my mothers ashes.