My husband bought Neptune Society contracts for both of us here in San Antonio. My husband passed away a week before Thanksgiving. I had a private autopsy done, which was completed the Tuesday before Thanksgiving. The Neptune Society was supposed to pick up the remains after the autopsy. They didn’t. I called them Wednesday (the day before Thanksgiving) and played hell even getting to TALK to someone from Neptune. After 8 hours of being on the phone between Neptune, the pathologist, and the hospital where my husband died, Neptune FINALLY picked my husband up Wednesday night. I was told he would be immediately taken to the crematorium. Today, I call the crematorium and am told he’s not there. I am furious. I call Neptune and leave a hateful message and, after an hour, they call back. It seems my husband’s remains are in some kind of “holding facility” until they can make arrangements for cremation. This is NOT what we signed up for. We were given the picture of being immediately taken to the crematorium and cremated and that is NOT what’s happening. They take your money and leave your loved ones in some crappy warehouse in the ghetto like dogs run over on the side of the road until they get a “full load” to cremate. Avoid this crap!!!!!!!!!!!!!