I am Cheryl’s sister, and Rebecca’s Aunt. I am the sister who personally visited the Klamath Tribute Center to “correct” things on several occasions. I am utterly appalled by the lack of compassion and even the complete disregard of “acceptable business practice” that the Tribute Center has shown in this situation. I can only hope that this experience is NOT typical, as I hope and pray that no other families are dealing with the same heartbreak and disappointment. I did personally go to the office to deliver pictures to include in the slide show (as the staff had reported that they had not received them all after SEVERAL emails). I also, at that time, gave the staff the song requests to play during the slideshow. I asked at that time what the web address for online streaming of the service would be, so I could let family/friends know. I was told that they had a “broken camera” so they wouldn’t be streaming it. It would be available on the website at some point. 2 DAYS LATER… The webcast was finally available! Thankfully, my niece Nicki, Rebecca’s sister, decided we should watch it prior to sending it out. Initially, there was a partial service before, as I recall. I called the Tribute Center immediately and was able to leave a message. They corrected that, and 2 days LATER, we watched again…and there was someone else’s service after! I called and AGAIN left a message. This was never remedied. I have to say, i am typically a VERY optimistic and understanding person, BUT the whole experience with the Klamath Tribute Center in this situation leaves a TERRIBLE taste In my mouth…and HORRIBLE heartache for my sister and my niece, especially, as they continue to deal with this heartless company!
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