While I understand people can make mistakes, in this situation there seems to be an obscene amount of them. It gives the impression that the people at Klamath Tribute Center are either idiots or don’t give a damn about their customers. I realize you can’t plan for “technical difficulties” but there are so many other issues that it just is maddening. Not to mention, there is no excuse for such an egregious error as the wrong date on a death certificate-it’s a legal document and damn well better be correct. I also find it interesting that the obit is “then corrected once the family correct the mistakes in the communication process.” If it is a direct quote from the email as indicated (and taken in conjunction with the other emails), it shows Lancaster as someone with very poor command of the English language and he shouldn’t be writing obits or anything else. I feel for Cheryl and hope she gets the resolution she needs. I’m sure she’s not bringing this to attention to get refunds as Lancaster’s email indicate.