I regret that there are people working in funeral service or the cremation industry that have not been honest & professional with the families they are serving. As in all fields of vocation or occupation, there are staff that should not be there in the first place. I am a licensed funeral director and crematory operator, now retired after 30+ years. In running our family funeral home, my parents instilled morals, mutual respect and sincerity in the manner in which we interacted with the families that we were serving, and especially their deceased relative. We depended on the respect of our friends and neighbors in the same town in which we lived. Whenever you communicate with a funeral home or a “cremation society”, always request a General Price List depicting all of that establishments fee’s for services & merchandise. Funeral homes are required to provide this information at your request, and this will help avoid confusion & provide clarification. You may also read the Federal Trade Commissions (FTC) funeral rule at ftc.gov to learn more. All consumers have different preferences and expectations, and while some may not choose to have formal services in an elegant chapel at a funeral home, that same family may also not be comfortable with paying less and having someone show up in a van, load your relative, and mail you a “box” with some cremated remains in it after a week or two. Just because people are being practical and completing arrangements within their budget, doesn’t mean that they do-not want dignity, competence and professionalism. The families I served always had questions regarding proper identification of their loved-one, professionalism, compliance and a dignified, clean facility! If cost is your only concern, then the guy in the van operating out of a garage with a crematory retort is best for you, however know that he probably doesn’t want you to see where your deceased family member will be. Price is an important part of the discussion, but selecting a provider based Only price could be a mistake. Make calls, ask questions, request printed information be mailed or e-mailed to you for your review, and ask for recommendations from close friends, etc. And remember, many of the largest funeral home, publically-traded corporation/conglomerates have gone bankrupt and are in re-organization. Many times, a family company has much more at stake to succeed, their good name, reputation?