I am so sorry to hear of your horrific experience. I am also dealing with Eternal Hills/Klamath Tribute Center. My Aunt passed last October 2013 and had a pre paid plot next to her husband at Eternal Hills. The treatment I have received is not unlike yours. I have contacted the Oregon Board of mortuary and cemetery and they have started an investigation. I have been waiting for proof that my Aunts remains have been interred and her plaque placed on the grave stone. I also live out of town. It has been five months and I have received no words of comfort or confirmation! I am considering my next steps. God bless you and your family!