I am so sorry to hear of your horrible ordeal. I to have been dealing with Eternal Hills/Klamath Tribute Center, Tim Lancaster and his staff. My mother passed at the end of September 2013. From the very beginning they tried to confuse my family and made mistake after mistake on my mother’s arrangements. The worst part being that my mother still has no memorial marker on her grave even though one was paid for and ordered in person more than once. I cannot believe how these people can continue to take advantage of people during their time of grief. It’s disgusting! I pray to God that my this will be taken care of soon not only for my mom, but for the other families enduring the same situaltions.