I just left Neptune after working there for one year. They treat their ISR’s with no respect. It is a grind house, they teach you to beat up the clients. They cheat customers over the urn, that they call merchandise to get around the laws. Look at the urn and tell me it is worth $1,000. It can’t cost more than $20 and it is made in China and very cheap in construction. It is not real Cherry wood, just stained. There are many places charging $450 to $650 for the same service, go there and not Neptune.