I worked for SCI for five years, Bottom line is money money money. The caskets are at 3.7 % mark up, the ground is at 15.00% mark up. Really and then they want you to create lasting relationships by follow up sell spouse,children , brother sister and throw the friend in as well. They even say the best time to sell them next. close to deceased is within 10 days of death. I truly went in to help families. For the first three years, I could help my families. Then a new management team came in and I left feeling like I had no compassion or care for others. It took three years to come back to my true self. So bottom line they are awful to families they are to serve and care for in the worst time of families lives.