My mom passed away NINETEEN (19) days ago and still has not been cremated. She pre-paid for this service in 1989. The person handling this was supposed to have emailed me some paperwork I needed to sign and a week passed and I never received it – I called back to see what email address she was sending this to, and spoke with someone else and provided it to them. Another week passes – still nothing. I call and the person tells me she has emailed it to me and I told her I had not received it – and yes, I had checked my junk mail but nothing from them. She calls me today and was very rude and told me I would have to come to Orange County today because it has been more than 8 days (whatever that means) and it is illegal and I must come in today – I told her there was no way I could and personally, this lady is not very bright- she initially used my name as the decedant -and doing this on the day your parent passes was very unsettling. SO I told her while we were on the phone I would send HER an email to make sure she has my correct email address and then she could just attach the document(s) and hit reply – She confirmed while I was on the phone she got the email – BUT she couldn’t just “attach” the documents – she would have to re-scan them etc. (Which to me tells me she probably never scanned it to begin with or she would have a copy on her desktop or in her “sent” emails right? Anyway – she said she will again scan and resend them but that I must get them back to her before 5pm today – I told her I would print them, sign and fax them back to her from a FED-EX office – that was at 10am this morning – by 3pm I still had not received anything so I sent her another email marked URGENT – no reply, sent another email at 4pm and stated in order to fax it back by 5 time was of the essense – nothing… I called and of course she was gone for the day – and I explained the whole thing to Heidi that answered the phone and she said she didn’t know if the other person had or had not sent me the documents and that I would have to wait until MONDAY – at which point my mother will have been stacked in a morgue for 22 freaking days!!! I am so beside myself – it makes me absolutely sick. Why on earth didn’t they OVERNIGHT the document(s) to me from the very beginning – They wait all this time – oh my gosh, it makes me sick to my stomach to think that my mom is just in some box somewhere with God knows how many others (since there were previous legal actions regarding the stockpiling of bodies) and what is it they need from me? I did not request any ashes, she had decided at the time she purchased this plan back in 1989 she wanted her ashes scattered at sea so I cannot imagine what else they need. They have taken an already very sorrowful time and made it unneccesarily stressful all because of errors on their part. I am not letting this go but wondered where or who I could complain to because no one there is helping me and to me it seems they have let this whole thing go on and on for no other reasons but stupidty, piss-poor management, failure to follow-up – I just still do not understand why they didn’t overnight it after I contacted them, provided all of the information they requested, and was told all would be handled. I realize this is an extremely long post – but I really do need to find out where to turn for assistance with this. I want my mom to have her final wishes carried out – I don’t want to keep imagining her in some freezer box somewhere!!! So please, if anyone can help or provide me with contact information, I would be so grateful. Thank you for taking the time to read this…
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