I can’t post my name since I’m still dealing with a Dignity/SCI funeral home and cemetery. Based on my experience, I believe every bad thing that people have posted here. When my spouse died suddenly I had to pay top dollar for two plots. Next was the high pressure salesman (HPS) who tried to sell me a package deal. When he pitched the silver fingerprint necklace I told him that I didn’t want it. He said, “Are you certain, because once the funeral is over we won’t be able to get his fingerprint.” What a jerk! I was crying through the entire process while he kept trying to make little jokes which really upset me & my family. He tried to get me to use the funeral home’s reception room & caterer after the funeral. I adamantly told him, “NO!” He still insisted on showing us the room! When it came time to sign on the line, he put the silver necklace form in front of me. When I repeated that I didn’t want it, he said, “Well don’t sign, just line through the signature space.” Like he couldn’t have done that? After the contract was signed he told me that I could bring the payment to the first viewing. No mention of life insurance assignment. I left there stressing about how I would get $13k together in 48 hours. My insurance company told me about it & HPS’s manager helped arrange it with the insurance company. She was nice and compassionate. Don’t even get me started on the nightmare of purchasing a grave marker from somewhere other than Dignity! Having said all of this, I feel sorry for these people who are under so much pressure to make sales to earn a living wage. I have absolutely no respect for the upper management of the company that intentionally deceives and takes advantage of people who are grieving. There’s a special place in Hell for them. I hope that someone does initiate a class action suit against them.
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