I feel like a fool. I was taken in big time by Dignity Memorial. Having done preplanning for another company, I wanted to stay in the same field upon relocating. I could never envision being taken in like this. My average day consists of an hour sales meeting to start the day, approximately 8 hours a week attending committal services, an hour to an hour and half on administrative work to include processing contracts. The remainder of the day is developing leads, presentations and if I’m lucky enough to sell an overpriced funeral or cemetery property to another poor fool. The computers provided to FSCs are problematic and cause embarrassing delays in providing a printout for customers to sign. It is not uncommon for a customer to be in the office for three to four hours for a presentation and waiting upon the counselor to provide a computer generated contract. The FSCs are continually apologizing for the amount of time needed due to lack of adequate computers, printers and scanners. Employees are not told they need to provide their own supplies however it becomes apparent if you want to complete your work. Compensation is ridiculous! There is no mileage reimbursement, unless you are management. The compensation system for sales is so complex that none of the sales force understands it. When the sales force begins to understand the pay it is then changed. There are many who are making less than minimum wage. Management will provide certain employees with for certain sales leads as if to ensure examples if it can be done. What management fails to see is that the other team members see what is happening and it creates ill feelings.
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