I would first like to say that my mother purchased cremation services from Neptune in 1995. Her cost for this was $2500.00, now she had told me for many years that this covered her veiwing, service, cremation, urn. Her ashes were also to be returned to me. Now since her purchase she moved with me to Oklahoma (this was in 2002) at which time I called Neptune to make sure that her wishes would still be covered by their plan. I was told that they would and they would work with me when the time came. Well My mother passed away March 7th 2015 (this month) and I planned the service with a funeral director here letting them know that my mother had paid $2500. back in 1995. we figured since they had stated that my mothers money had been put in trust for her final wishes to be carried out everything would go smoothly. Well the veiwing for my mother was on the 13th and she has been cremated however not with any help from the Neptune plan my mother had paid for. As of today the Neptune plan has not paid a dime of my mothers hard earned money to help with her final costs and I am now out the $2400.00 the funeral home costs. I do have my mothers ashes and made sure everything she wanted was done, however I was told when I called the Neptune people today and explained to them that I had covered the costs and that we still have not receive the urn and money they said they were going to send I was told (quiet rudely) that they would call the funeral home so they could over night the urn, and the money issue was between the funeral home and them and I had no write to involve myself in this issue. Now am I wrong or is this not MY MOTHER and her wishes!!!!!!!!!! I would think it is more my right then anyones. I would not recommend this company to anyone!!!!!!!!!!!!! Beware everyone….
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