Thank you for this site. It helped us avoid one Neptune’s unethical/deceptive practices. My mother is dying, and we’re trying to make funeral arrangements. One of the providers we contacted was the local Neptune Society. Their salesperson called at her home, and convinced her to make arrangements with them. Looking at the contracts she signed, the complaints made about inflated merchandise costs and other unethical practices are true (of the Neptune she dealt with). ( If you do an internet search, you’ll see that there are several Neptunes and Tridents, owned by different companies. The one we dealt with is a subsidiary of Service Corporation International, one of the largest corporate funeral companies.) During the meeting, the Neptune rep would not clearly state who owned the company — when asked, she mumbled. Internet search afterward revealed it was SCI. The complaints here helped reveal this particular Neptune for what it is. Here’s another example of their practices: In our case, the Neptune rep claimed that the cost of shipping remains to several locations was included in the price, and that we could “work something out” with their post-death liason about the urns. After directly pressing them for actual costs (a day after signing), they admitted the costs would be over $100 for each shipping, plus permit fees, plus an $89 shipping urn (for over $200 apiece). Fortunately, we mailed a cancellation by certified mail within 3 days, soon enough that Neptune/SCI will not get any money for merchandise or ‘pre-need’ contract. Nor will they be able to levy their $300 non-refundable administrative cost fee. We’ll be going with one of the local, family-owned crematories, for under $1,000 — far less than the $2,700+ we would have paid Neptune.
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