The owner, Terry, is either a narcissist or a few fries short of a happy meal. If you are one of the unlucky ones with a problem and dare to complain about the casket you were sent, he turns into your worst nightmare and refuses to make it right. Not worth the cost savings to take a chance on this company during what is already a hard time you will never forget. Buyer beware is an understatement when dealing with bestprice caskets which also uses other names: texas-caskets.com, directcaskets.com,etc.