They ripped me off and are still insulting me with what I feel are personal attacks. Best Priced Caskets would not speak with me after several phone calls in which someone answered the phone and put my on hold waiting for long periods of time in which no one returned from putting me on hold. I emailed immediately to which I have still not received a response. In the owner’s response to the Better Business Bureau in response to my complaint, he asks questions and makes accusations accusing me of stealing instead of responding to the facts of my complaint. In addition, the owner compares burying my Mother in the wrong casket to eating a meal at a restaurant and a plane flight which is insulting to me. Personal feelings aside, the facts are that I ordered and paid for a casket detailed in the paid invoice, a different casket arrived at the funeral home that what was ordered, and they did not respond to my repeated attempts to contact them when the burial was 17 hours from that time and they could have picked up and delivered another one given that they are up to 4- 5 hour drive away from the funeral home. Do your research, including reading the formal CONSUMER ALERT by Funerals.org about Best Price Caskets doing the same thing to several others.
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