My father (who had a prepaid plan )passed away on Tuesday, November 3 in the late afternoon with his hospice nurse in attendance. She phoned the Neptune Society in Santa Barbara, CA, and his remains were picked up that evening. On Friday, November 6, I contacted Neptune to determine when he was cremated, and when death certificates might be available. I was informed that they did not have his body, and that I should check with the assisted living facility where he died. As I had already had many, many conversations with the facility manager, I knew that SOMEONE had picked up the remains. When I tearfully and hysterically demanded to know the whereabouts of my father, I was put on hold, and then informed that “someone” would phone me back. When the person who identified himself as the branch manager did phone me back an hour later, I was informed that, indeed, they did have my father’s remains– but that their answering service had neglected to let them know….(??!!). Fast forward to yesterday, November 19, when I (tremblingly) phoned again to see if the cremation had taken place, and was told that it was scheduled for Monday, November 23. Both my sister and I are aghast, distraught, and disgusted by the knowledge that this callous organization has kept our beloved fathers remains on ice for 21, yes, 21 days for their optimum convenience and profit.