I work for SCI currently. It is a sales position, I had never been in sales before, so it takes getting used to. I do what I’m supposed to, and still go above and beyond expectations. I care about the people I serve, the families I meet with before, during and after the service. I often visit with many of the families who have buried a loved one. Most of them are elderly and have little family left, so I always check on them, meet with them, take them to lunch, pick up a banana, put salt down on their walkways, do them little favors, and last week I paid a bill for someone in financial stress. I care about people, I’m not driven by money, nor are most my peers. We’d starve without compassion and passion for what we do. The people who work for dignity in my building care about the families greatly. Lasting relationships are built with so many families for generations when you truly care about them. When I was married we owned funeral homes, and I can tell you from experience, that isn’t always the best choice either. I knew plenty of privately owned and family businesses with their own set of problems, financial, legal etc. Reading through some of these reviews, I can pick out the disgruntled employees. Do I like everything about a sales position? No. Do I know what it takes to run a funeral home? Yes. Regardless of where you go, it’s a business which operates 24/7. Holidays, weekends, nights, days, kids birthdays, anniversaries etc etc. Our doors never close completely and the phones are always answered. That takes an incredible amount of staff to work. I can’t speak for all locations I haven’t been there. There’s good and bad in everything. There’s definite room for improvement here, but not all locations under Dignity Memorial are as bad as these reviews suggest.
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